What You Will Learn.

Mastering Conflict Resolution: Leadership Strategies for Dealing with Conflict

Introduction We start with a brief introduction to the course, outlining its objectives and the importance of mastering conflict resolution for effective leadership.

Module 1: The Accommodating Style (5 minutes)

Let’s begin with an understanding of the accommodating style in conflict resolution. We’ll explore when and how to use accommodation to resolve conflicts by prioritizing the needs and goals of others, maintaining harmony and positive relationships.

Module 2: The Avoiding Style (5 minutes)

Learn about the avoiding style and its appropriate applications. This module covers when avoiding a conflict is beneficial, how to use avoidance effectively, and strategies to manage conflicts by delaying or sidestepping confrontations until a more suitable time.

Module 3: The Compromising Style (5 minutes)

Explore the compromising style, which involves finding a middle ground. This module teaches you how to negotiate and make concessions that lead to mutually acceptable solutions, balancing the needs of both parties in the conflict.

Module 4: The Collaborating Style (5 minutes)

Master the collaborating style to achieve win-win outcomes. This module delves into techniques for joint problem-solving, fostering collaboration, and working together with all parties to find solutions that satisfy everyone’s needs and interests.

Module 5: The Competing Style (5 minutes)

Understand when and how to use the competing style effectively. This module covers assertive conflict resolution, standing your ground, and taking firm stances to protect important interests or enforce critical policies.

Conclusion and Next Steps Summarize the key concepts covered: The Accommodating Style, The Avoiding Style, The Compromising Style, The Collaborating Style, and The Competing Style. Participants are encouraged to create an action plan to apply these conflict resolution styles in their daily leadership roles. Additional resources for further learning and growth in conflict resolution and leadership are provided.